Shipping policy
Dragon Auto Care
Thank you for shopping with Dragon Auto Care. This policy explains how we process and ship orders for automotive parts purchased through our store.
Order Processing Time
- Orders are processed within 1–2 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next business day.
- During high-demand periods or for parts requiring stock verification/fitment confirmation, processing may take up to 3 business days. We will notify you if there's a delay.
- Our team may contact you by phone, SMS, or email to confirm the correct part/fitment before your order ships, especially for parts covering multiple vehicle models.
Shipping Couriers
We ship nationwide via trusted third-party couriers, including:
- LBC Express
- J&T Express
- Ninja Van
The courier used for your order depends on your delivery address and parcel size/weight.
Shipping Rates
- Shipping fees are calculated at checkout based on your delivery address, order weight, and package size.
- Free shipping on orders over ₱500
- Any applicable COD (cash on delivery) fees, if offered, will be shown at checkout.
Estimated Delivery Times
| Destination | Estimated Delivery |
|---|---|
| Metro Manila | 2–4 business days |
| Luzon (outside Metro Manila) | 3–6 business days |
| Visayas | 4–8 business days |
| Mindanao | 5–10 business days |
Delivery times are estimates provided by our courier partners and are not guaranteed. Remote or hard-to-reach areas may take longer.
Order Tracking
- Once your order ships, you will receive a confirmation with your tracking number and courier name via email/SMS.
- You can track your parcel directly on the courier's website using the tracking number provided.
Shipping Delays
Dragon Auto Care is not responsible for delays caused by:
- Courier operational issues, weather disruptions, or force majeure events
- Incomplete or incorrect shipping addresses provided by the customer
- Customs or local delivery restrictions in certain areas
If your order is significantly delayed beyond the estimated delivery window, please contact us and we will follow up with the courier on your behalf.
Incorrect Address / Failed Delivery
- Please double-check your shipping address before completing checkout — we are not liable for orders delivered to an incorrect address supplied by the customer.
- If a delivery attempt fails and the parcel is returned to us, we will contact you to arrange reshipment. Additional shipping fees may apply for reshipment.
Damaged or Lost Parcels
- Please inspect your parcel upon receipt. If an item arrives damaged or incorrect, contact us within 48 hours of delivery with photos of the item and packaging.
- If a parcel is lost in transit, we will file a claim with the courier and keep you updated. A replacement or refund will be arranged once the claim is resolved, in line with our [Refund Policy].
Order Verification for Auto Parts
Because many of our listings cover multiple vehicle makes/models, we may reach out to confirm your vehicle's make, model, year, and engine code before dispatch to make sure you receive the correct part. This helps avoid returns due to fitment mismatches.
Contact Us
For questions about your shipment, please reach out to us at customer-support@dragonautocare.com.ph with your order number.
This policy may be updated from time to time. Changes will be reflected on this page.